Refund & Payment Policy

We accept the following payment methods:

• ✓Credit cards (Visa, Mastercard, American Express, Discover)
• ✓Debit cards
• ✓Digital wallets (Apple Pay, Google Pay)
• ✓ACH bank transfers (for certain services)
• ✓Cash (for in-person appointments only)

For all appointments and apostille services:

• •A valid payment method must be on file before service
• •Rush and federal apostille services require 100% pre-payment
• •Travel notary appointments require 50% deposit at booking
• •Remaining balance is due at time of service
• •State apostille fees and third-party fees are due upfront

To receive a refund, cancellations must meet the following requirements:

• •Mobile/Travel appointments: 24-hour advance notice required
• •Standard apostille services: Cancellation before processing begins
• •Rush services: No cancellation once submitted to state office
• •Same-day appointments: Non-refundable
• •Rescheduling: One free reschedule with 24-hour notice

If you are eligible for a refund:

• •Request must be made in writing via email or through our contact form
• •Refunds are processed to the original payment method
• •Allow 5-10 business days for refund to appear
• •Partial refunds may be issued if work has partially begun
• •Refund amount will exclude any non-refundable fees listed above

For services with payment plans or invoices:

• •Payment is due within 7 days of invoice date
• •Late fees of $15 apply after 7 days
• •Collections action may be taken after 30 days
• •Outstanding balances prevent booking new services