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    Privacy Policy

    Last Updated: September 10, 2026

    Introduction

    Premier Notary & Apostille Services, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our notary and apostille services.

    This policy complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

    Information We Collect

    Personal Information You Provide

    When you use our services, we collect:

    • Contact Information: Name, email address, phone number, mailing address
    • Appointment Details: Service type, date and time preferences, special requests
    • Document Information: Document types, copies of documents for apostille/notarization
    • Payment Information: Processed securely through Square (we do not store credit card details)
    • Identification: Government-issued ID for identity verification during notarization

    Automatically Collected Information

    When you visit our website, we automatically collect:

    • Device Information: Device type (mobile, tablet, desktop), browser type, operating system
    • Usage Data: Pages visited, time spent on pages, navigation patterns, referring website
    • Location Data: Approximate location based on IP address (city and country)
    • IP Address: For security and analytics purposes
    • Cookies: Small text files stored on your device (see Cookie Policy below)

    How We Use Your Information

    We use your information for the following purposes:

    • Service Delivery: To schedule and perform notarization and apostille services
    • Communication: To send appointment confirmations, reminders, and service updates
    • Payment Processing: To process payments securely through our payment processor
    • Customer Support: To respond to inquiries and provide assistance
    • Legal Compliance: To maintain notarization records as required by Missouri law
    • Website Improvement: To analyze website usage and improve user experience
    • Marketing: To send newsletters and promotional materials (with your consent)

    Cookie Policy

    We use cookies and similar tracking technologies to enhance your experience on our website:

    Essential Cookies

    Required for basic website functionality. These cannot be disabled.

    Analytics Cookies

    Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use Google Analytics for this purpose. You can opt-out via our cookie consent banner.

    Session Tracking

    We track active visitor sessions to understand website usage patterns. This includes:

    • Pages viewed and time spent on each page
    • Device type and browser information
    • Approximate geographic location (city/country)
    • Referral source (how you found our website)

    This data is anonymized and used solely for improving our website experience. Inactive sessions are automatically deleted after 5 minutes of inactivity, and all session data is purged after 30 days.

    Data Sharing and Disclosure

    We do not sell your personal information. We may share your data with:

    • Service Providers: Square (payment processing), Google (analytics), Brevo (email delivery), ClickSend (SMS delivery)
    • Geolocation Services: We use ipapi.co to determine approximate visitor location (city/country) from IP addresses for analytics purposes. Your IP address is transmitted to this third-party service when you consent to analytics tracking
    • Government Agencies: When required for apostille services or legal compliance
    • Legal Obligations: When required by law or to protect our rights
    • Business Transfers: In the event of a merger, acquisition, or sale of assets

    Data Retention

    We retain your information for the following periods:

    • Notarization Records: As required by Missouri law (typically 5-10 years)
    • Appointment Data: For 2 years after service completion
    • Website Analytics: Session data deleted after 30 days; aggregated data retained indefinitely
    • Marketing Communications: Until you unsubscribe
    • SMS Message History: For up to 2 years for compliance and record-keeping

    SMS Communications & Consent

    By scheduling an appointment or completing a payment through our Square booking and checkout systems, you consent to receive transactional SMS messages from Premier Notary & Apostille Services, LLC.

    Types of SMS Messages

    These messages may include:

    • Appointment confirmations and scheduling details
    • Service updates and status notifications
    • Follow-up communication regarding your service
    • Post-service thank-you message with an invitation to leave a Google review

    Your Rights & Opt-Out

    Message and data rates may apply depending on your mobile carrier. You maintain full control over SMS communications and may reply STOP at any time to opt out of future messages.

    All SMS messages sent are transactional in nature and directly related to the services you have booked with us. We do not send promotional or marketing SMS messages unless you have explicitly opted in to receive them.

    SMS Data Security

    Phone numbers are stored securely and encrypted. We maintain records of SMS communications for compliance purposes and to improve our service quality. Your phone number will not be sold or shared with third parties for marketing purposes.

    Your Privacy Rights

    GDPR Rights (EU Residents)

    You have the right to:

    • Access your personal data
    • Rectify inaccurate data
    • Request deletion of your data (right to be forgotten)
    • Restrict or object to data processing
    • Data portability
    • Withdraw consent at any time
    • Lodge a complaint with a supervisory authority

    CCPA Rights (California Residents)

    You have the right to:

    • Know what personal information we collect and how it's used
    • Request deletion of your personal information
    • Opt-out of the sale of personal information (we do not sell your data)
    • Non-discrimination for exercising your privacy rights

    To exercise any of these rights, please contact us at support@premiernotaryservices.com.

    Data Security

    We implement appropriate technical and organizational measures to protect your data:

    • SSL/TLS encryption for data transmission
    • Secure database storage with access controls
    • Regular security audits and updates
    • Employee training on data protection
    • Multi-factor authentication for admin access

    While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

    Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

    Children's Privacy

    Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

    Contact Us

    If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

    Premier Notary & Apostille Services, LLC

    9378 Olive Blvd, Ste 308

    Olivette, MO 63132

    Phone: 314-626-0943

    Email: support@premiernotaryservices.com

    Cookie Preferences

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